Frequently Asked Questions

ARE YOUR PRODUCTS GENUINE?
Guarantee 100% Genuine Designer Brand Products. We Only Carry Original Designer Brand Names Products. Absolutely NO Imitations or KnockOffs!

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WHEN CAN I EXPECT MY DELIVERY OR HOW LONG DOES IT TAKES?
We Ship From Our Despatch Warehouses In New York and Hong Kong, Orders Typically Takes 3-10 Business Working Days (Excluding Weekend And Public Holidays) depending on destination. Some Shipments May Be Delay By Custom And We Apologise For This Delay. Signature Is Required For Receiving Parcel.

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HOW MUCH IS SHIPPING?
WORLDWIDE PREMIUM SHIPPING

(CURRENT PROMOTION Limited Time Only - FREE WORLDWIDE SHIPPING)

(Usual shipping charges are as follow)

via International Airmail Express Post or DHL at AUD$15.00 for the first item + AUD$5.00 per item after that. Arrives in 3 - 10 business days(excluding weekends). Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these charges. International orders must be shipped to the cardholders address. Signature is required for receiving parcel.

***Why Do You Charge International Shipping Freight When You're Australian Company?

We charge international shipping because we ship from New York and Hong Kong, our prices are one of the lowest on the net and we do not add shipping charges to our price.

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WHY DO YOU COLLECT PERSONAL INFORMATIONS?
All information collected from you is used by us to take orders, send emails to you and provide the most efficient and fast internet shopping experience. It allows us to offer you special deals, discounts and promotions. We do not make email addresses available to third parties or any Successors to our business unless you have given your consent.

Information will be disclosed to comply with any law, regulation, governmental or law enforcement request, or judicial process. It will also be disclosed if the disclosure is needed or necessary for the proper operation of our website, including but not limited to the conduct of promotions and contests, etc. Disclosure may also be required to protect our rights, or the rights of our Affiliates, users, customers, etc.

Any user ID and password used in connection with our website is our property and is to be used by you for your use of our website. Each individual using our website is responsible for maintaining the confidentiality of their password. Since you are responsible for your password, any activities with the use of your password are your responsibility, whether or not authorised by you. We request that you immediately notify us of any unauthorised use of your password or any other information.

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ARE MY INFORMATION AND PERSONAL DETAILS SAFE ON YOUR WEBSITE?
Our Website Is Protected By VeriSign's SSL (Secure Sockets Layer - Secure Server Software) Which Encrypts All Your Personal Details So No One Can Read Over The Internet.

We Uses The Web's Most Trusted Security Provider, VeriSign.

VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world's 40 largest banks. They trust VeriSign because of their encryption technology and rigorous business authentication practices. When a site is protected with Secure Site and display the VeriSign Secured Seal, you know that your transactions are secure and we are who we say we are.

The Personal Informations That You Provide Us Is Only Use By Us, We Use Them To Communicate With You And We Absolutely Do Not Pass To Third Party

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WHY DO SOME PERFUME LAST LONGER THAN OTHERS?
People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance. PH levels (amount of acidity in our skin) also varies slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react

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HOW CAN I MAKE MY PERFUME LAST LONGER?
Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our PH levels. To achieve a longer effect, try layering your fragrance. Using the fragrance bath gel, (if the company offers one), then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum or Eau de Cologne, will usually have a longer lasting effect. Also, apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. A light spray on the hair can last all day.

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WHAT IS THE DIFFERENCE EDC, EDT and EDP?
Perfume are made up of fragrance oil extracts diluted in water or high-grade alcohol. The differences between EDC, EDT and EDP is in the amount or concentration of oils in the perfume or fragrance. The higher the concentration of oils, the longer the fragrance will last.

Eau de Cologne - 5% essential oils. Lasts about 1 hour or more.

Eau de Toilette - 5% to 15% essential oils. Lasts about 2 - 3 hours more.

Eau de Perfume (Parfum) - 15 to 30% essential oils. Lasts 3 - 6 hours or more.

Please note the above is only an indication, it varies between brands or manufacturers.

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WHAT'S YOUR REFUND POLICY?
We have a no questions asked 14 days return policy. If you are unhappy with your purchase for any reason, please contact us to initiate your return. We will provide you with a RMA number (Return Merchandise Authorisation Number). Products must be in its original sealed packaging, wrapping, unopened and unused. Please package your item back into it's original postal packaging with a note stating your name, address, phone number and RMA number.

Returns Should be sent:

PerfumeCosmetics.com.au RETURNS

RMA # (Include your Return Merchandise Authorisation no.)

Plant Avenue

Hauppauge, NY 11788

(PLEASE NOTE NO RETURN WILL BE ACCEPTED WITHOUT A RMA NUMBER)

Your account will be credited with the refund when we receive and inspect the returned merchandise. You will receive an email confirmation once your return has been processed. Shipping charges are NON-REFUNDABLE. Customer is responsible for all return shipping fees

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OZ. TO ML.
0.17oz. -5ml., 0.33oz.-10ml., 0.5oz.-15ml., 0.67oz-20ml., 1oz.- 30ml., 1.35oz.- 40ml., 1.7oz.- 50ml., 2oz.-60ml., 2.5oz.- 75ml., 3.4oz.- 100ml., 4oz.- 120ml., 4.2oz.- 125ml., 5oz.- 150ml., 6.7oz.- 200ml., 8oz.- 240ml., 8.7oz.-250ml., 10.2oz.- 300ml. Hope this helps a little.

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DO YOU SHIP TO P.O.BOX ADDRESS?
We can ship to PO Box address, however, we can only ship by non registered post to such address as this is the only method that does not require a signature on receipt. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason. Non registered post cannot be tracked.

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WHAT'S THE QUICKEST OR EASIEST WAY TO SEARCH FOR A PRODUCT?
The quickest and easiest way to search for a product is to enter the details of the product into the search bar on the top left hand corner of the home page

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HOW DO I KNOW IF MY ORDER HAS BEEN PUT THROUGH CORRECTLY or HAS MY ORDER GONE THROUGH?
You Will Receive A Confirmation Email From PerfumeCosmetics.com.au If Your Order Is Correctly Put Through, If You Did Not Receive Any Order Confirmation Email From PerfumeCosmetics.com.au That Means You Have Not Completed Your Order. You Need To Check Your Account or Shopping Cart, The Items That You Selected Is Still Sitting In Your Shopping Cart.

If You Need Any Further Help Please Email support@perfumecosmetics.com.au

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